Return & Refund Policy Overview
At Toytopia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive return and refund policy to ensure your peace of mind.
Return Period
You have 14 days from the date of delivery to return any item for a full refund or exchange. This return period ensures you have adequate time to inspect your purchase and decide if it meets your expectations.
Return Conditions
- Items must be in their original condition, unused, and in original packaging
- All original tags, labels, and accessories must be included
- Items must not show signs of wear, damage, or alteration
- Personalized or customized items cannot be returned unless defective
- Items must be returned within 14 days of delivery date
How to Return an Item
- Contact our customer service team via email or phone to initiate the return process
- We will provide you with a return authorization number and return instructions
- Package the item securely in its original packaging with all accessories
- Ship the item back to us using the provided return label or address
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
We are happy to exchange items for a different size, color, or model subject to availability. Exchange requests must be made within the same 14-day return period. If the new item costs more, you will be charged the difference. If it costs less, we will refund the difference.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.). We recommend using a trackable shipping service for returns to ensure safe delivery.
Contact Us for Returns
If you need to return an item or have questions about our return policy, please don't hesitate to contact us. Our customer service team is here to help make the return process as smooth as possible.