Delivery Policy Overview
At Toytopia, we are committed to providing fast, reliable, and secure delivery services throughout Jordan. Our comprehensive delivery policy ensures that your orders reach you safely and on time, with full transparency about costs, timeframes, and procedures.
Delivery Coverage Areas
We provide delivery services to all major cities and towns across Jordan, including:
- Amman and all surrounding areas
- Irbid, Zarqa, and other major cities
- Remote areas (subject to additional charges)
- University campuses and business districts
Delivery Timeframes
We offer flexible delivery options to meet your needs:
Standard Delivery (1-3 Business Days)
Our standard delivery service covers most areas in Jordan within 1-3 business days from order confirmation.
Express Delivery (Same Day or Next Day)
For urgent orders, we offer express delivery service available in Amman and select areas.
Delivery Costs
Our delivery charges are transparent and competitive:
| Delivery Area | Standard Delivery | Express Delivery |
|---|---|---|
| Amman | 2-3 JD | 5-7 JD |
| Other Cities | 3-5 JD | 7-10 JD |
Delivery Process
- Order confirmation and processing (within 24 hours)
- Package preparation and quality check
- Dispatch notification with tracking information
- Delivery attempt with SMS/call notification
- Successful delivery confirmation and receipt
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS and email. You can track your order status in real-time through our website or by contacting our customer service team.
Special Items and Large Orders
For certain items, special delivery arrangements may apply:
- Large toys or furniture may require scheduled delivery
- Fragile items receive extra protective packaging
- High-value orders may require signature confirmation
Failed Delivery Attempts
If delivery cannot be completed on the first attempt, our team will contact you to reschedule. Items will be held for up to 7 days before being returned to our warehouse. Additional delivery charges may apply for redelivery attempts.
Professional Delivery Teams
Our delivery teams are trained professionals who are committed to providing you with the best possible service. They are courteous, efficient, and dedicated to ensuring that your order is delivered to you in perfect condition.
Contact Us
If you have any questions or concerns about your delivery, please don't hesitate to contact our customer service team. We're here to help and ensure that your shopping experience with Toytopia is a pleasant one.